The site aims to meet WCAG 2.1, the Web Content Accessibility Guidelines, at Level AA. In practice that means sound HTML structure, headings in a sensible order, text alternatives for images, form labels that never disappear, clear contrast between text and background, and pages that still read well on a phone or at high zoom. FAQ answers are printed open on the page, never tucked into panels.

A keyboard alone is enough to go from the first question to the result in the cost calculator and in the wet-basement checker. The cost guide and service pages cover the same ground in plain text for readers who would rather not use the tools.

Some problems may slip through. If a control can't be reached by keyboard, a screen reader misses a label or text is hard to make out, report it through the contact form, naming the page. Which page it was and what went wrong is all that's needed.

Each page gets an accessibility check before it goes live and another after any change. This statement is governed by Ohio law.